01
Email us
info@ohmyband.com with your order number.
Warranty · The OMB guarantee
One year on hardware.
Replace, repair, refund.
If a clasp fails, a pin bends, stitching gives, or a link cracks in normal wear within the first year, we’ll replace it, repair it, or refund you.
What's covered
Hardware in. Heroics out.
✓
Covered
- 01Clasp mechanisms — failed springs, bent levers, loose pins.
- 02Connector hardware — broken lugs, snapped pins.
- 03Link articulation — stiff or seized links on metal.
- 04Material defects — delamination, weave failure.
Not covered
- 01Cosmetic wear — scratches, patina, intentional fading.
- 02Damage from third-party modification or repair.
- 03Loss or theft.
- 04Acts of God, household pets, washing machines.
How to claim.
02
Send it back
If it’s a covered fault, we’ll arrange the return at no cost to you and confirm where to send it.
03
We inspect it
Once it arrives, we check it over and decide whether to repair, replace, or refund.
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Back to your wrist
We keep you posted at every step and turn it around as fast as we can.